Billing Statement descriptor: Our products will list as “terrahealthrx.com” on your banking or payment statement for your reference. Descriptors are subject to change at any time.
Recurring Billing: Recurring Billing is recurring for all subscriptions will automatically bill indefinitely at their respective rebilling schedule as long as you keep your plan active. You are able to cancel recurring billing at any time.
Terra HealthRX Guarantee: Our plan comes with a 30 day, money back guarantee. If you decide that Terra HealthRX's services are not for you, you can simply cancel within the first 30 days and get a full refund by calling our support team at 877-359-4160.
Prescription / Telemedecine / offerings: Medical treatment is provided by MD Integrations and their nationwide network of medical professionals. These providers offer no questions asked 100% money back guarantees on all services rendered and can be accessed directly with them or through us 24/7.
Medication management plan: The $229/$399/$1,299 payment for medication management plan is fully or partially refundable based on your eligibility for participating in the plan at the medical provider’s discretion.
Prescription Appointment Cancellation PolicyWe understand that unexpected circumstances may arise, and you may need to cancel your medical appointment. To ensure that we can accommodate as many patients as possible and maintain the efficiency of our healthcare services, we have established the following cancellation policy.
Cancellation Deadline: To be eligible for a refund, you must cancel your medical appointment at least 72 hours (3 days) before your scheduled appointment time.
Cancellation Process:To cancel your appointment, please contact our office as soon as possible by phone or email. Provide your name, appointment date, and any relevant details. We will confirm the cancellation and process your refund if applicable.
Refund Eligibility:If you cancel your appointment 72 hours or more before your scheduled appointment, you are eligible for a refund.
If you cancel your appointment within 72 hours of your scheduled appointment, you will not be eligible for a refund.
30-Day Money Back Guarantee If you have completed your first appointment with our medical provider and receive disqualification from medication, you are eligible for a full refund of your medication charges. You have 30 days from the date of your initial appointment to request a refund.
Exceptions: This policy does not cover any subsequent appointments or additional services. Refunds are not applicable if the 30-day period has elapsed since your initial appointment with the medical provider. We reserve the right to refuse refunds in cases of suspected abuse or fraud.
Payment Terms: When you purchase from Terra HealthRX, you are committing to the full duration of the plan, which may be several months. The total cost of the plan is either charged upfront in one payment, or paid monthly in installments. Please review your plan details and terms before making your purchase.
Cancellation: You may cancel at any time by contacting our customer support team. Cancellation may prevent additional charges but will not result in a refund for the portion of the plan already utilized.
Questions about these policies should be sent to us at
support@terrahealthrx.com.
