Privacy Policy
THE INFORMATION WE COLLECT
We use the information we collect on our websites to provide a superior shopping experience and to communicate with you about products, services and promotions. We collect information about you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
The following types of information about a user are among those that may be collected by us in relation to the site: name, postal address, e-mail address, telephone number, mobile phone number, payment information (such as card numbers credit and billing address if purchases or payments are made), date of birth, age, sex, other demographic information (such as occupation, income bracket), IP address, referring site, and other technical information collected by the site server.
INFORMATION
In connection with the web site, we may collect information in the following ways:
- Through registration forms filled out by a user on the Site
- Through the information provided by a user in connection with the purchase of products or services on the Site
- Through the maintenance and analysis of Web server logs
- Through calls and e-mail users
- Through Internet chat sessions between a user and this site
- Through the use of this site to third-party databases from which user information is extracted and combined with information obtained from this site by other means
We can also connect to personally and non-personally identifiable information from users via “cookies” (small text files placed by this site on users’ computers), GIF image files to single-pixel (also called “Web beacons”), the Web server log analysis and other similar technological means. This information can be used to track the trends of the site and improve the user experience, and may be shared with third parties.
To the extent that third parties may place advertisements on the Site, such third parties may use cookies or other technological means within the advertising to collect and use non-personally identifiable information. We are not responsible for information collected by third parties in this manner, nor for the collection or use of information from other sites which are connected to the site.
USE OF INFORMATION
We may use and disclose information collected, including PHI, in the following ways:
- To provide the requested information, products, and services to users via the Site or through other online or offline channels.
- To comply with legal requirements and healthcare operations as permitted by HIPAA.
- To enable users to enter prize promotions and receive prizes from us and / or third parties
- To improve the user experience with the site
- In relation to the operation of the Site and for our internal business
- In order for users to obtain information and offers for products and services offered by us and selected third parties
To do the above, we can provide the information to trusted third parties, including but not limited to third-party contractors that provide us with services, such as the operation of the Site, communication services and the creation of test orders, credit cards and payment services, and other online and offline marketing in connection with the offerings provided to users by us and / or such other sellers. We will use commercially reasonable efforts to limit the use of information by such third parties for the specific uses mentioned above. We also use electronic and physical security to reduce the risk of improper access or manipulation of information during transmission and storage, but can not guarantee the security and integrity of the information and shall have no liability for breaches of security or integrity or third-party interception in transit.
Any other use or disclosure of PHI not covered by this notice will be made only with your written authorization.
We may also disclose information when it determines that it is necessary to comply with applicable laws and regulations and protect the interests or safety of our business, its customers, or other visitors to the site.
Note: If at any time you would like to unsubscribe from receiving e-mail in the future, there are detailed instructions for cancellation of registration at the bottom of each email. You have the right to access, amend, and request restrictions on your PHI. To exercise these rights, please contact us at:
support@terrahealthrx.com. We will respond to your request within 30 days.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to ensure the safety of your personal information, including Protected Health Information (PHI), when you place an order or access your personal information.
We offer the use of a secure server. All sensitive information, including PHI, is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database. Access to such systems is limited to authorized personnel who are required to maintain the confidentiality of the information. Additionally, we have administrative, physical, and technical safeguards in place to protect the confidentiality, integrity, and availability of PHI.
BREACH NOTIFICATIONIn the event of a breach involving your PHI, we will notify you and the Department of Health and Human Services (HHS) as required by HIPAA. We will provide information about the breach, including what happened and what you can do to protect yourself.
ADMINISTRATIVE REQUIREMENTS
We have implemented policies and procedures to ensure compliance with HIPPA requirements, including regular training for our employees and maintaining documentation of our compliance efforts.
COOKIES
From time to time, we may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie can not read data on your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of web sites you have visited (i.e. e-commerce sites, etc.) We can use this information to better personalize the content you see on our sites.
Many web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept cookies, your experience at our site and other websites may be diminished and some features may not work as expected.
DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?We do not sell, trade, or otherwise transfer your personal information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or offer services, provided that such parties undertake to keep such information confidential. We may also release your information when we believe release is appropriate to comply with the law and, by enforcing our site policies, or protect ours or others rights, property, or safety. However, if the information is not personally identifiable it may be provided to other parties for marketing, advertising, or other uses.
PURCHASES FROM MINORS
We do not knowingly collect any information from children under 18 years of age. Our website, products and services are all directed to people who are at least 18 years or more.
YOUR CONSENT
By using our site, you consent to our privacy policy.
We reserve the right to revise and update this Privacy Policy at any time. Any such revisions will be effective from the date of publication on the Site, and applies to all information collected by us both before and after the effective date. Your use of the Site after any such changes will be deemed acceptance of those revisions. Users should periodically visit this page to review the current policies with respect to information.
GDPR
In accordance with GDPR, Terra HealthRX will honor requests for personal data. This may include the transfer or deletion of personal data from Terra HealthRX servers and database. Requests may be sent to
support@terrahealthrx.com. Requests will be answered in the order they are received (always within 30 days).
California CCPA Policy
This section provides additionalinformation for California residents under the California Consumer Privacy Act(CCPA). The terms used in this section have the same meaning as in the CCPA.This section does not apply to information that is not considered"personal information," such as anonymous, deidentified, oraggregated information, nor does it apply to publicly available information asdefined in the CCPA.
Informationwe collect from you
We collect the personal informationyou provide to us when you purchase our products or visit our website. Thecategories of information we may collect include:
- Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
- Internet Activity
- Commercial Information, including purchases
- Financial Information, including credit or debit card number
- Biometric Information, including sleep, health, or exercise data
- Location Information, including precise geolocation
- Physical and Audio Data, including physical characteristics or descriptions
- Protected Classifications and Other Personal Characteristics, including age and sex, gender, or gender identity
- Inferences from Other Data, including inferences created from other personal information collected
To the extent we process deidentifiedpersonal information, we will make no attempt to reidentify such data.
Informationfrom other sources
We may collect personal informationabout you from third-party sources, including Other consumers (e.g.,referrals).
The categories of information we maycollect include:
Other consumers (e.g., referrals)
- Personal Identifiers, including Name, Email address, Postal address, and Telephone number
How long we keep your data
We do not retain data for any longer than is necessary for the purposes described in this Policy.
We generally retain data according to the guidelines below.
Type of Data
Retention Period
Cookies and online data we collect while you use our website, including Email address, Online Identifiers, Sleep, health, or exercise data, Precise geolocation, Physical characteristics or descriptions, Age, Sex, gender, or gender identity
We delete or anonymize data concerning your use of our website within 5 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Internet Activity, Purchases, Credit or debit card number
We keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 7 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Purchases
We keep customer feedback and correspondence with our customer service for up to 2 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Internet Activity, Purchases, Sleep, health, or exercise data, Inferences created from other personal information collected
Where you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Why we process your information
We process personal information for the following business and commercial purposes:
- Fulfilling Customer Orders
- Operating Our Website or Mobile Apps
- Sending Promotional Communications
How we disclose your information
We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:
Personal Information Category
Categories of Service Providers
Categories of Third Parties
Personal Identifiers
Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Service, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools
Ad Networks, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, Professional Services, and Sales & Marketing Tools
Internet Activity
Collaboration & Productivity Tools, Customer Service, Customer Support Tools, Cybersecurity Providers, Data Analytics Providers, Governance, Risk & Compliance Software, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools
Ad Networks, Commerce Software Tools, Cybersecurity Providers, Data Analytics Providers, IT Infrastructure Services, and Professional Services
Commercial Information
Customer Service, Customer Support Tools, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools
Ad Networks, Commerce Software Tools, IT Infrastructure Services, Payment Processors, Professional Services, and Sales & Marketing Tools
Financial Information
Customer Service, Customer Support Tools, IT Infrastructure Services, Payment Processors, and Sales & Marketing Tools
Commerce Software Tools, IT Infrastructure Services, Payment Processors, Professional Services, and Sales & Marketing Tools
Biometric Information
Business Operations Tool, Collaboration & Productivity Tools, Customer Service, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools
IT Infrastructure Services, Professional Services, and Sales & Marketing Tools
Location Information
Commerce Software Tools, Customer Service, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools
Cybersecurity Providers and Sales & Marketing Tools
Physical and Audio Data
Business Operations Tool, Collaboration & Productivity Tools, Customer Service, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools
IT Infrastructure Services and Professional Services
Protected Classifications and Other Personal Characteristics
Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Customer Service, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools
IT Infrastructure Services, Professional Services, and Sales & Marketing Tools
Inferences from Other Data
Customer Service, Customer Support Tools, Data Analytics Providers, IT Infrastructure Services, and Sales & Marketing Tools
Cybersecurity Providers
Information “sharing” and “selling”We “share” certain personal information with third party ad networks for purposes of behavioral advertising, including: Personal Identifiers, Internet Activity, and Commercial Information. This allows us to show you ads that are more relevant to you.
We "sell" certain personal data to third parties, as that term is defined in the CCPA, including Personal Identifiers, Internet Activity, Commercial Information, and Financial Information.
Opt-OutRequests Email:
support@terrahealthrx.com
We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.
Opt-out preference signals
Your browser settings may allow you to automatically transmit an opt-out preference signal, such as the Global Privacy Control (GPC) signal, to online services you visit. When we detect such signal, we place a U.S. Privacy String setting in your browser so that any third party who respects that signal will not track your activity on our website. Your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. GPC is supported by certain internet browsers or as a browser extension.
Find out how to enable GPC.
Your CCPA rights
Your privacy rights under the CCPA are described below. Make a Privacy Request by emailing us at
support@terrahealthrx.com.
Right to Access
You have the right to access the specific pieces of personal information we have collected about you.
If you make an Access Request more than twice in a 12-month period, or we determine the request is manifestly unfounded or excessive, we may require you to pay a small fee for this service.
Right to Delete
You have the right to request that we delete any personal information about you that you have provided to us. Subject to certain limitations, we will delete your personal information from our records and notify our service providers, contractors, and third parties that you have requested deletion of your personal information.
Right to Non-DiscriminationIf you exercise your CCPA privacy rights, we will not discriminate against you by, for example, charging a different price or offering a different level or quality of products or services.
We will not retaliate against you, as an employee, applicant for employment, or independent contractor, for exercising your privacy rights.
Right to Opt-Out
You have the right to opt-out of any selling and sharing of your personal information.
Opt-OutRequests Email:
support@terrahealthrx.com
Right to Correct
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and our purposes for processing it.
Right to Limit the Use of Sensitive Personal Information
The Right to Limit does not apply because we do not use your sensitive personal information to infer characteristics about you.
Request Verification
Before we can respond to a privacy request, we will verify that you are the consumer who is the subject of the CCPA request. Requests to Opt-Out or Limit the Use of Sensitive Data (if applicable) do not require verification.
Typically, identity verification will require you to confirm certain information about yourself based on information we have already collected. For example, we will ask you to verify that you have access to the email address we have on file for you. If we cannot verify your identity based on our records, we cannot fulfill your CCPA reque
st.
Authorized Agent
A California resident's authorized agent may submit a rights request under the CCPA by emailing us at
support@terrahealthrx.com. Requests submitted by an authorized agent will still require verification of the consumer who is the subject of the request in accordance with the process described above. We will also ask for proof that the consumer who is the subject of the request authorized an agent to submit a privacy request on their behalf by either verifying their own identity with us directly or directly confirming with us that they provided the authorized agent permission to submit the request. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 may also submit proof of statutory power of attorney, which does not require separate consumer verification.
If you have trouble accessing this notice, please contact us at
support@terrahealthrx.com.Contact Us
If you have any privacy-related questions or have trouble accessing this notice, please email
support@terrahealthrx.com.